General Terms and Conditions
General Terms and Conditions for the Online Store
Operator of the online store, company:
Eco Galactics, s.r.o.
Registered Office: Prosecká 682/117, Prague 9, ZIP: 19000, Czech Republic
Company ID: 19645996
VAT ID: CZ19645996Registered in the Commercial Register maintained by the Municipal Court in Prague, File No. C 389258
For the sale of goods and services through the online store at the website www.drone4fly.cz
Store Location:
Písečná 445/15, 182 00 Prague 8For inquiries, orders, product deliveries, warranty claims, returns, and complaints:
Email: sales@drone4fly.czThese General Terms and Conditions (“Terms”) of Eco Galactics, s.r.o., with its registered office at Prosecká 682/117, Prague 9, ZIP: 19000, Czech Republic, Company ID: 19645996, registered in the Commercial Register under File No. C 389258, maintained by the Municipal Court in Prague, email: sales@ecogalactics.com, phone: +420777030715 (“We” or “Seller”), govern in accordance with Section 1751, paragraph 1 of Act No. 89/2012 Coll., the Civil Code, as amended (“Civil Code”), the mutual rights and obligations between You, as the buyer, and Us, as the seller, arising in connection with or based on a purchase contract (“Contract”) concluded via the online store at www.drone4fly.cz.
All information about the processing of your personal data is contained in the Privacy Policy, which can be found here.
Provisions of these Terms form an integral part of the Contract. The Contract and these Terms are available in both Czech and English. We may unilaterally amend or supplement these Terms. This provision does not affect rights and obligations arising under the previous version of these Terms. As you may know, we primarily communicate remotely. Therefore, our Contract is also concluded using remote communication tools, allowing us to agree without our physical presence and yours, and the Contract is thus concluded remotely through the online store interface (“E-shop web interface”). If any part of the Terms conflicts with what we have mutually agreed upon during your purchase process in Our E-shop, this specific agreement will take precedence over the Terms.
1. SOME DEFINITIONS
1.1. Price refers to the amount of money you will pay for the Goods;
1.2. Shipping Price refers to the amount of money you will pay for the delivery of the Goods, including the cost of packaging;
1.3. Total Price is the sum of the Price and Shipping Price;
1.4. VAT refers to the value-added tax in accordance with applicable laws;
1.5. Invoice refers to a tax document issued in accordance with the VAT Act for the Total Price;
1.6. Order is your binding proposal to conclude the Contract for the purchase of Goods with Us;
1.7. User Account is an account created based on the information you provide, allowing storage of entered details and keeping a history of ordered Goods and concluded Contracts;
1.8. You refer to the person purchasing from Our E-shop, legally referred to as the buyer;
1.9. Goods are all the products you can purchase in the E-shop.
Definitions
Consumer Contract – a purchase contract, a work contract, or any other contracts if one party is a consumer and the other is an entrepreneur.
Supplier/Seller – a person acting in the course of their business or other professional activity when concluding and performing the contract. It is a business entity supplying Goods or providing services to the buyer, either directly or through other entrepreneurs. The customer of our online store is the buyer. According to applicable law, a distinction is made between a consumer buyer and a business buyer.
Consumer Buyer is any individual who enters into a contract with an entrepreneur outside the scope of their business activities or independent professional practice.
If the contractual party is a consumer, relations not regulated by these Terms will be governed by the Civil Code (Act No. 89/2012 Coll.) and the Consumer Protection Act (Act No. 634/1992 Coll.). Excerpts from these laws can be found under this section of the Terms.
Business Buyer is a buyer purchasing goods or services for the purpose of their business activities under Section 420 of the Civil Code.
Provisions specific to sales of goods to consumers do not apply to relations between the seller and a business buyer, except for provisions in Section 2160 that explicitly apply to the relationship between the seller and a business buyer. Furthermore, provisions regarding distance contracts and contracts concluded outside of business premises (Part Four, Title I, Section 4, Section 2, including Section 1829 and subsequent Civil Code provisions) do not apply to relations between the seller and a business buyer. Specifically, Section 1924 of the Civil Code is excluded, meaning a business buyer is not entitled to compensation for reasonably incurred costs in a complaint. The business buyer is also not entitled to compensation for damages caused by a defective product according to Section 2943 of the Civil Code, nor for damages caused during the installation or handling of the product.
Purchase Contract – All goods presented on the web interface of the store are for informational purposes only, and the seller is not obligated to conclude a purchase contract regarding the goods. The provisions of Section 1732, paragraph 2 of the Civil Code do not apply. A purchase contract is concluded not by sending the order by the buyer to the seller but by confirming the buyer's order by the seller. From this moment, mutual rights and obligations arise, as defined in the purchase contract and these Terms, which form an integral part of the contract. The purchase contract cannot be concluded without agreeing on all its essential elements as required by the Civil Code under Section 1726. Furthermore, the seller, in accordance with Section 1740, paragraph 3 of the Civil Code, excludes acceptance of an offer with an addition or deviation.
Information about the concluded contract and Terms
By concluding the purchase contract, the buyer confirms that they have read and agree with these Terms. These Terms are an integral part of the concluded contract. After completing the order, the buyer will receive an email confirmation of the order. This confirmation will include the text of the Terms and the Privacy Policy in effect at the time of the conclusion of the purchase contract. The purchase contract is concluded when the seller confirms the order.
The contract is concluded in the Czech language. If circumstances permit, the contract may also be concluded in another language understood by the parties. The concluded contract is archived by the seller in accordance with relevant legal regulations for its successful fulfillment or for other purposes, and is not accessible to third parties. The buyer has the option to check and correct any errors in the order before submission, and the contract can be reviewed before final confirmation.
Additional Legal Information
In accordance with Act No. 235/2004 Coll. on Value Added Tax, data in an issued tax document (invoice) cannot be changed after 1 January 2013. Data can only be amended if the customer has not yet received or paid for the goods.
Under Act No. 542/2020 Coll., on End-of-Life Products, aimed at preventing waste from specific products and managing end-of-life products, the seller conducts the return of used electronic equipment from customers for ecological disposal.
2. General Provisions and Instructions
2.1. The purchase of goods is only possible through the E-shop interface.
2.2. When purchasing goods, you are required to provide us with all information correctly and truthfully. The information you provide in the Order will be considered accurate and truthful.
2.3. On our E-shop, we also provide access to product reviews made by other consumers. We ensure the authenticity of such reviews by linking them to specific orders, meaning that in our internal system, we can see the linked order ID with each review, allowing us to verify and prove that the review comes from a real consumer.
3. CONCLUSION OF THE CONTRACT
3.1. A contract with us can be concluded in both Czech and English.
3.2. The contract is concluded remotely through the E-shop, and the costs for using remote communication tools are borne by you. These costs do not differ from the standard rates you pay for using these means (such as internet access), and you should not expect any additional charges from us beyond the total price. By submitting the Order, you agree that we will use remote communication tools.
3.3. To conclude the contract, you must create an Order on the E-shop. This order must include the following information:
a) Information about the goods being purchased (you select the items you wish to purchase on the E-shop by clicking the "Add to Cart" button);
b) Information about the Price, Shipping Fee, payment method for the Total Price, and the desired method of delivery of the goods. This information will be entered during the Order creation process on the E-shop interface, and the Price, Shipping Fee, and Total Price will be automatically shown based on your chosen goods, delivery method, and payment;
c) Your identification and contact details needed to deliver the goods, such as your name, surname, delivery address, phone number, and email address.
3.4. During the order creation process, you can modify and review the information until the order is completed. After reviewing, by pressing the "Order with Payment Obligation" button, you finalize the order. However, before pressing the button, you must confirm that you have read and agree to these Terms and Conditions; otherwise, the order cannot be completed. The confirmation and agreement is made by ticking a checkbox. Once the "Order with Payment Obligation" button is pressed, all entered information will be sent directly to us.
3.5. We will confirm your order as soon as possible after receiving it by sending an email to the email address you provided in the Order. The confirmation will include a summary of the Order and these Terms and Conditions as an attachment to the email. The version of the Terms and Conditions in effect on the date of the order, i.e., the version attached to the confirmation email, forms an integral part of the contract. The contract between us and you is concluded upon confirmation of the order.
3.6. There may be situations where we cannot confirm the Order. This includes situations where the goods are unavailable or when you order a quantity of goods that exceeds our allowed stock. We will always provide you with information on the maximum quantity of goods available on the E-shop, so this should not come as a surprise. If there is any reason we cannot confirm the Order, we will contact you and send you an offer to conclude a contract with modified terms compared to the original Order. In such cases, the contract is concluded when you confirm our offer.
3.7. If the price listed in the E-shop or in the Order is obviously incorrect, we are not obligated to deliver the goods at this price, even if you have received an order confirmation, and thus the contract has been concluded. In this case, we will promptly contact you and send you an offer to conclude a new contract with revised terms. A new contract is concluded when you confirm our offer. An obvious pricing error is considered to be a situation where the price does not match the typical price at other sellers or if a figure is missing or incorrect.
3.8. Upon the conclusion of the contract, you are obliged to pay the total price.
3.9. If you have created a user account, you may place an order through it. However, even in this case, you must verify the correctness, truthfulness, and completeness of the pre-filled details. The process of creating the order is identical to that of a buyer without a user account, but the advantage is that you will not need to repeatedly enter your personal details.
3.10. In certain cases, we allow discounts for the purchase of goods. To receive a discount, you must enter the discount information in the designated field during the order creation process. If you do so, you will receive the goods at a discounted price.
4. User Account
4.1. Based on your registration within the E-shop, you can access your User Account.
4.2. When registering a User Account, you are required to provide accurate and truthful information and update it in case of any changes.
4.3. Access to the User Account is secured with a username and password. You are required to maintain confidentiality and not disclose this information to anyone. We are not responsible for any misuse of your account credentials.
4.4. The User Account is personal, and you are not authorized to allow third parties to use it.
4.5. We may cancel your User Account, especially if it is not used for more than 2 years or if you violate your contractual obligations.
4.6. Your User Account may not be continuously available, especially due to necessary maintenance of hardware or software.
5. PRICING AND PAYMENT TERMS, RETENTION OF TITLE
5.1. The price is always listed on the E-shop, in the order proposal, and of course in the contract. In case of a discrepancy between the price listed on the goods in the E-shop and the price in the order proposal, the price in the order proposal, which will always match the price in the contract, will apply. The order proposal also includes the Shipping Fee and any conditions under which shipping is free.
5.2. The total price is inclusive of VAT and any fees mandated by law.
5.3. We will request payment of the Total Price after the contract is concluded and before the goods are delivered. You can pay the Total Price in the following ways:
a) By bank transfer. Payment details will be sent to you in the order confirmation.
b) By credit card online. In this case, payment is made via the PayPal payment gateway, subject to the terms and conditions of this gateway.
c) Cash on delivery. In this case, payment will be made upon delivery of the goods. The Total Price is payable when you receive the goods.
d) Cash on pick-up. Cash payments are possible when you pick up the goods at our premises. The Total Price is payable upon receiving the goods.
5.4. The invoice will be issued electronically after the Total Price is paid and will be sent to your email address. The invoice will also be physically included with the goods and available in your User Account.
5.5. Ownership of the goods will transfer to you only after you have paid the Total Price and received the goods. In the case of a bank transfer, the Total Price is considered paid once the payment is credited to our account. In other cases, the price is paid at the moment of payment.
Payment Conditions
If the goods are special order items or out of stock, the seller will confirm the price and delivery time in advance by phone or email. If the price is the same or lower than the price on the written or email order, no further confirmation is needed, and the goods will be delivered at the agreed price per the valid contract. If the price is changed, the customer must confirm the change and agree to it in the same manner in which they were informed of the change.
All prices are final and include VAT and fees for the disposal of historic electronic waste, as well as any other fees the buyer must pay for the goods. The buyer can check how long the price is valid by contacting us at sales@drone4fly.cz before placing the order.
All goods are supplied with a tax document. The goods remain the property of the seller until the full purchase price is paid. In the case of order cancellation or partial cancellation by the supplier, the corresponding amount will be refunded promptly to the account from which the payment was made unless otherwise agreed.
Changes and price modifications on the online store are reserved. The offer of goods on www.drone4fly.cz is valid while stocks last or until the seller is unable to fulfill the order, with the number of promotional items always indicated, or the offer may be limited to a specific period. The price is valid at the time of order placement.
Based on the buyer's choice, the seller will deliver the goods to the location and in the manner specified in the order. The buyer is obliged to accept the goods in this case.
Cancellation of an order by the buyer – The buyer has the right to cancel the purchase contract at any time before the goods are dispatched, without any penalty, by calling +420770619007 or emailing sales@drone4fly.cz.
6. DELIVERY OF GOODS, TRANSFER OF RISK OF DAMAGE TO THE GOODS
6.1. The goods will be delivered to you no later than 30 days in the manner of your choice, with the following options available:
a) Personal pick-up at our location listed in the list of stores;
b) Personal pick-up at pick-up points of the company Zásilkovna, Uloženka;
c) Delivery via transport companies Česká pošta, PPL CZ, DHL, Zásilkovna;
6.2. Goods can be delivered within the Czech Republic, Slovakia, Poland, and Ukraine.
6.3. The delivery time of the goods always depends on their availability and the selected delivery and payment method. The estimated delivery time will be communicated to you in the Order confirmation. The time mentioned in these Terms and Conditions is indicative only and may differ from the actual delivery time. In the case of personal pick-up at the store, we will always inform you about the possibility of picking up the goods via email.
6.4. Upon receiving the goods from the carrier, it is your duty to check the integrity of the packaging and to immediately report any defects to the carrier and to us. If the packaging is damaged in a way that indicates unauthorized handling or tampering with the shipment, you are not obliged to accept the goods from the carrier.
6.5. In the event that you fail to accept the goods, except in cases according to Article 6.4 of these Terms and Conditions, this does not constitute a breach of our obligation to deliver the goods to you. Moreover, failure to accept the goods is not considered a withdrawal from the contract between us and you. However, in such a case, we have the right to withdraw from the contract due to your substantial breach of the contract, or to store the goods, for which we are entitled to compensation equal to the total price of the goods plus the delivery and storage costs. If we decide to withdraw from the contract, the withdrawal is effective on the day we deliver the withdrawal to you. Withdrawal from the contract does not affect the claim for payment of the delivery price or for compensation for damages, if any.
6.6. If the goods are re-delivered or delivered in a manner other than agreed in the contract due to reasons on your side, you are obligated to compensate us for the costs associated with this repeated delivery. Payment details for these costs will be sent to your email address provided in the contract, and they are due within 14 days from the delivery of the email.
6.7. The risk of damage to the goods passes to you at the moment of receipt. In the case that you do not accept the goods, except as specified in Article 6.4, the risk of damage to the goods passes to you at the moment when you had the opportunity to accept the goods but failed to do so for reasons on your side. The transfer of the risk of damage to the goods means that from that moment you bear all the consequences associated with the loss, destruction, damage, or any depreciation of the goods.
6.8. If the goods were not listed as in stock on the E-shop and an estimated availability time was indicated, we will always inform you in case of: a) an extraordinary production failure of the goods, providing you with a new expected availability date or informing you that the goods cannot be delivered; b) delay in delivery from our supplier, informing you of a new expected delivery date.
Delivery of Goods
The ordered goods are delivered based on their size and weight by Czech Post or a contractual shipping service. Deliveries of the subject of performance will be made as soon as possible depending on the availability of the products and the operational possibilities of the seller, usually within 2-10 working days. In exceptional cases, or if the goods are out of stock, the delivery period may be longer, and the buyer will be informed immediately upon discovering this. The delivery location is determined based on the buyer's order. Delivery is considered completed when the goods are delivered to the specified address.
The delivery does not include installation of the goods. Delivery to the specified address is arranged by the seller. The shipment with the goods typically includes an invoice (tax document) and user instructions in the Czech language. Upon receiving the goods from the carrier or the post office, always carefully check the integrity of the packaging. If the packaging is damaged, indicate this on the transfer protocol of the carrier or post office. The seller is obligated to procure the ordered goods within the agreed time. If this does not happen, the buyer is entitled to withdraw from the contract.
Different methods of delivery are offered based on current availability and the capacity and travel options.
7. RIGHTS IN CASE OF DEFECTIVE PERFORMANCE
7.1. We guarantee that at the time the risk of damage to the goods passes to you in accordance with Article 6.7 of these Terms and Conditions, the goods will be free from defects, and in particular, that the goods:
a) correspond to the agreed description, type, and quantity, as well as quality, functionality, compatibility, interoperability, and other agreed properties;
b) are suitable for the purpose for which you require them and which we agree to;
c) are delivered with the agreed accessories and instructions for use, including assembly or installation instructions;
d) are suitable for the usual purpose for which goods of this type are generally used;
e) in terms of quantity, quality, and other characteristics, including durability, functionality, compatibility, and safety, meet the usual characteristics of goods of the same type, which you can reasonably expect, even considering public statements made by us or another person in the same contractual chain, particularly advertising or labeling;
f) are delivered with accessories, including packaging, assembly instructions, and other instructions for use, which you can reasonably expect; and
g) correspond in quality or design to the sample or model provided to you before concluding the contract.
7.2. Rights and obligations regarding rights from defective performance are governed by the relevant generally binding legal regulations (particularly Sections 2099 to 2117 and 2161 to 2174b of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).
7.3. If the goods have a defect, i.e., if any condition specified in Article 7.1 is not met, you can notify us of such a defect and exercise your rights from defective performance (i.e., file a complaint) by sending an email or letter to our addresses listed in our identification details. You can also use the sample form provided by us, which is Appendix 1 of these Terms and Conditions. When exercising your right from defective performance, you must choose how you would like the defect to be resolved, and this choice cannot be changed later without our consent. We will handle the complaint in accordance with the right from defective performance that you have exercised.
7.4. If the goods have a defect, you have the following rights: a) to have the defect removed by delivering new goods without defects, or delivering the missing part of the goods; or b) to have the defect removed by repairing the goods, unless the chosen method of removing the defect is impossible or disproportionately costly, which will be assessed especially considering the significance of the defect, the value the goods would have without the defect, and whether the defect can be removed by the other method without significant difficulty for you.
7.5. We are entitled to refuse to remove the defect if it is impossible or disproportionately costly, especially considering the significance of the defect and the value the goods would have without the defect.
7.6. You also have the right to: a) a reasonable discount on the price; or b) withdrawal from the contract, if: a) we refuse to remove the defect or do not remove it in accordance with legal regulations; b) the defect recurs; c) the defect constitutes a substantial breach of the contract; or d) it is evident from our statement or the circumstances that the defect will not be removed within a reasonable time or without significant difficulty for you.
7.7. The right to withdraw from the contract does not apply if the defect of the goods is insignificant.
7.8. If you caused the defect in the goods, you are not entitled to exercise rights from defective performance.
7.9. The defect of the goods does not include normal wear and tear caused by the usual use of the goods, or in the case of used goods, wear corresponding to the extent of their previous use.
7.10. When filing a complaint, we will issue a written confirmation stating: a) the date when you filed the complaint; b) the contents of the complaint; c) the manner in which you wish the complaint to be resolved; d) your contact details for the purpose of providing information about the resolution of the complaint.
7.11. If we do not agree on a longer period, we will remove the defect within 30 days of receiving the complaint and provide you with information about the resolution of the complaint at the contact details you provided. If this period expires without resolution, you can withdraw from the contract or request a reasonable discount.
7.12. We will inform you of the resolution of the complaint by email and issue a confirmation of the date and manner of the resolution. If the complaint is justified, you are entitled to compensation for reasonably incurred costs. You must provide proof of these costs, e.g., receipts or confirmations of the price for delivery. If the defect is removed by delivering new goods, it is your responsibility to return the original goods to us, but we will cover the costs of this return.
7.13. If you are a businessperson, you must notify and point out the defect without undue delay after you could have discovered it, but no later than three days after receiving the goods.
7.14. If you are a consumer, you have the right to exercise rights from defective performance for a defect that occurs in consumer goods within 24 months of receiving the goods.
The buyer is required to study the user manual or instructions for operation and any warranty conditions before first use and to follow these instructions diligently. Failure to do so may result in the risk of damaging the goods, which may affect your ability to claim rights related to defects. The period for exercising rights from the seller’s responsibility for defects starts upon the buyer’s receipt of the goods.
The buyer is required to inspect the goods as soon as possible after receipt and verify their properties and quantity, in accordance with Section 2104.
If the buyer uses the goods for professional or industrial purposes, and a defect occurs due to such use, the defect is considered to be caused by the buyer, and the rights from defective performance do not apply.
If the buyer, as a businessperson, does not notify the seller of the defect without undue delay after the buyer could have discovered it through proper inspection and care after the risk of damage to the goods has passed, the buyer loses the right to withdraw from the contract.
The buyer is not entitled to transfer the rights from defective performance or warranty rights (if provided) to a third party.
If a defect is found within 12 months of receipt, the item is considered defective at the time of receipt, unless the nature of the item or defect excludes this. This period does not run during the time when the buyer cannot use the item due to an accepted defect.
8. Withdrawal from the Contract
8.1. Withdrawal from the contract, i.e., termination of the contractual relationship between us and you from the beginning, may occur for reasons and in the manner specified in this article, or in other provisions of the Terms and Conditions where withdrawal is explicitly stated.
8.2. If you are a consumer, i.e., a person purchasing goods outside the scope of your business activity, you have the right to withdraw from the contract without providing a reason within 14 days from the date of concluding the contract, or in the case of purchasing goods, within 14 days from the receipt of the goods. If we concluded a contract for several items of goods or delivery of multiple parts of goods, this period begins on the day of delivery of the last item or part of the goods. If we concluded a contract under which we are to deliver goods regularly and repeatedly, this period begins on the day of delivery of the first delivery.
8.3. You may withdraw from the contract in any verifiable manner (particularly by sending an email or letter to our addresses listed in our identification details). You can also use the sample withdrawal form provided by us, which is Appendix 2 of these Terms and Conditions.
8.4. However, even as a consumer, you cannot withdraw from the contract in cases where the subject matter of the contract involves performance referred to in Section 1837 of the Civil Code.
8.5. The withdrawal period under Article 8.2 of these Terms is considered to be observed if, during this period, you send us a notice of withdrawal from the contract.
8.6. In the case of withdrawal from the contract pursuant to Article 8.2 of these Terms, you are required to return the goods to us within 14 days from the withdrawal and bear the costs associated with returning the goods. You are entitled to have us reimburse the cost of delivery, but only up to the amount corresponding to the cheapest delivery method we offered. In case of withdrawal due to our breach of the contract, we will bear the costs related to the return of the goods to us, but again, only up to the amount of the delivery cost corresponding to the cheapest delivery method we offered when delivering the goods.
8.7. In the case of withdrawal from the contract, the price will be refunded to you within 14 days from the date of the withdrawal’s effectiveness to the account from which it was credited, or to an account you choose for the withdrawal. However, the amount will not be refunded before we receive the goods, or you prove to us that they have been sent back. Please return the goods clean and, if possible, including the original packaging.
8.8. In the case of withdrawal from the contract pursuant to Article 8.2 of these Terms, you are liable for a reduction in the value of the goods resulting from handling the goods in a way other than what is necessary to familiarize yourself with the nature, properties, and functionality of the goods, i.e., in a way you would have familiarized yourself with the goods in a physical store. If we have not yet refunded the price to you, we are entitled to offset the claim for costs against your claim for the refund of the price.
8.9. We are entitled to withdraw from the contract at any time before delivering the goods to you if there are objective reasons preventing the delivery of the goods (particularly reasons on the side of third parties or reasons related to the nature of the goods), even before the expiry of the period mentioned in Article 6.1 of these Terms. We may also withdraw from the contract if it is evident that you provided intentionally incorrect information in the order. If you are purchasing goods within the scope of your business activity, i.e., as a businessperson, we are entitled to withdraw from the contract at any time, even without providing a reason.
9. Dispute Resolution with Consumers
9.1. We are not bound by any codes of conduct in relation to buyers as per Section 1826 (1)(e) of the Civil Code.
9.2. Complaints from consumers are handled via the email address sales@drone4fly.cz. Information about the resolution of the complaint will be sent to the buyer’s email address.
9.3. The Czech Trade Inspection Authority (Česká obchodní inspekce), located at Štěpánská 796/44, 110 00 Prague 1, Czech Republic, IČ: 000 20 869, website: http://www.coi.cz, is responsible for extrajudicial resolution of consumer disputes arising from the contract. The online dispute resolution platform at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer who is a consumer, related to a sales contract concluded by electronic means.
9.4. The European Consumer Centre Czech Republic, located at Štěpánská 796/44, 110 00 Prague 1, website: http://www.evropskyspotrebitel.cz, is the contact point according to Regulation (EU) No. 524/2013 of the European Parliament and Council of May 21, 2013, on online consumer dispute resolution and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution).
10. Final Provisions
10.1. If our and your legal relationship involves an international element (e.g., if we are shipping goods outside the Czech Republic), the relationship will always be governed by the law of the Czech Republic. However, if you are a consumer, this provision does not affect your rights arising from applicable legal regulations.
10.2. All written correspondence will be delivered to you via email. Our email address is listed in our identification details. We will send correspondence to your email address provided in the contract, in your user account, or the one through which you have contacted us.
10.3. The contract may only be amended based on our written agreement. However, we are entitled to change and supplement these Terms and Conditions, but such a change will not affect contracts already concluded, only contracts concluded after the effectiveness of this change. We will inform you of any change only if you have a user account (so you can have access to this information when ordering new goods, but the change does not create a right of termination, as we do not have a contract that can be terminated), or if, based on the contract, we are to deliver goods regularly and repeatedly. We will send the information about the change to your email address at least 14 days before the effectiveness of the change. If we do not receive your termination of the contract for regular and repeated deliveries of goods within 14 days of sending the information about the change, the new conditions will become part of our contract and will apply to the next delivery of goods following the effectiveness of the change. The notice period in case of termination is 2 months.
10.4. In the case of force majoure or unforeseen events (natural disasters, pandemics, operational disruptions, subcontractor failures, etc.), we are not responsible for any damage caused directly or indirectly by such events, and if the state of force majeure lasts longer than 10 days, both we and you have the right to withdraw from the contract.
10.5. Appendix to the Terms and Conditions includes the sample complaint form and the sample withdrawal form.
10.6. The contract, including the Terms and Conditions, is archived electronically by us but is not accessible to you. However, you will always receive these Terms and the confirmation of the order with the summary of the order by email, and thus, you will always have access to the contract without our cooperation. We recommend always saving the order confirmation and the Terms and Conditions.
10.7. These Terms and Conditions come into effect on March 20, 2024.